Privacy policy
Last updated: 13 November 2026 · Applies to kaustubhcomputer.com
Kaustubh Computer (“we”) runs this online store from Kota, Rajasthan. This policy explains what personal data we collect, why, who we share it with and the rights you have under India's Digital Personal Data Protection Act, 2023.
What we collect
- When you browse: you don't need an account. Our hosting provider, Cloudflare, processes technical data such as your IP address, browser type and the pages you open so that it can deliver the website and protect it from abuse. We don't use advertising or tracking cookies.
- Our lucky draw video: the home page shows our latest lucky draw from our YouTube channel. Its picture comes from YouTube (Google), which receives your IP address. YouTube's player loads only when you press play; YouTube then handles your viewing under its own privacy policy.
- Our shop map: the home page and the About page can show where our shop is on Google Maps. Nothing is loaded from Google until you press “Show map”; Google then handles the map under its own privacy policy.
- When you sign in with Google: your name, email address and profile picture from your Google account, and a sign-in cookie that keeps you signed in for up to 30 days (with a second cookie holding only your account number, so our pages can tell that you're signed in). We never see your Google password.
- When you order: your name, phone number, delivery address (and a billing address, if you give one for the invoice), the products you buy, the amount and the payment reference (UTR) you give us. You pay from your own UPI or bank app; we never see your UPI PIN, card details or bank login.
- When you message us on WhatsApp (for example “Ask price” or “Buy on WhatsApp”): your WhatsApp number, name and messages. WhatsApp (Meta) handles them under its own privacy policy.
- Your cart is saved only in your own browser until you place an order.
- Your wishlist is saved in your browser. When you're signed in, it's also saved to your account, so it shows on every device where you sign in.
- When you use the help chat: it answers from our records. To show your orders you need to be signed in; to show a repair, you give the mobile number and the device's serial number, which are checked against our service records and not stored again. The conversation stays in your browser tab.
- Offers and rewards: free gifts and reward schemes are worked out from your cart and your paid orders; nothing extra is collected.
Why we use it
To answer your questions, process and deliver your orders, check your payment, issue GST invoices, handle replacement and warranty requests, prevent fraud and meet our legal duties (for example under GST and consumer-protection law). We may call or message you about your order. We don't send marketing messages unless you ask for them.
Who we share it with
- Courier companies: your name, phone number and address, to deliver your order.
- Google, to sign you in and to show our YouTube videos and our map; Cloudflare, which hosts this website and its database; WhatsApp, when you message us.
- Government authorities, when the law requires it (for example GST records).
We don't sell or rent your personal data.
How long we keep it
Orders and invoices are kept for as long as the GST law requires (at least 72 months from the due date of the annual return for that year) and as long as needed for warranty claims. Your sign-in account is kept until you delete it or ask us to. Chats are kept only as long as we need them to help you.
Deleting your account
Signed in, open My account → Delete my account. It deletes at once your name, email address, phone number and photo, your saved addresses, wishlist and quotations, and signs you out on every device. Orders and their GST invoices, including the delivery and billing addresses on them, stay with us for as long as the law requires, but no longer belong to any login. An account with an order we haven't delivered or cancelled yet can be deleted once that order is finished. If you can't sign in any more, ask the grievance officer below.
Your rights
You can ask us for a summary of the personal data we hold about you, ask us to correct, update or delete it (we may need to keep order and tax records the law requires), withdraw a consent you gave, and nominate someone to act for you. You can delete your account yourself (above); for everything else, contact the grievance officer below. If you're not satisfied with our answer, you can complain to the Data Protection Board of India.
Security
The website is served only over HTTPS. Your data is stored with Cloudflare and only the store owner can open the admin area, after signing in with an approved Google account.
Children
This store is meant for adults. If you are under 18, please ask a parent or guardian to order for you.
Changes
If we change this policy we'll update this page and the date above.
Contact and grievance officer
For any question, complaint or request about your data or an order, contact our grievance officer. We acknowledge every complaint within 48 hours and resolve it within one month.
- Grievance officer: The proprietor, Kaustubh Computer
- Kaustubh Computer, 54-B New Colony, Gumanpura, Kota, Rajasthan – 324007
- Phone / WhatsApp: +918764314069, +919462891040
- GSTIN: 08ADCPK0519P1ZE